Terms and Conditions
Quinset Consulting Limited Terms and Conditions
Last updated: 19 January 2026
These Terms and Conditions (“Terms”) govern the use of the Quinset Consulting Limited website (“Website”) and the provision of services by Quinset Consulting Limited (“Quinset”, “we”, “us”, or “our”). By accessing this Website or engaging our services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our Website or services.
1. About Us
Quinset Consulting Limited is a company registered in the United Kingdom.
We provide specialist email deliverability consulting, advisory, monitoring, and related professional services to clients globally.
2. Website Use
The content on this Website is provided for general information purposes only. It does not constitute legal, technical, financial, or regulatory advice.
We reserve the right to update, modify, or withdraw Website content at any time without notice.
You must not misuse the Website, introduce malicious code, attempt unauthorised access, or use the Website in any way that could damage, disable, or impair our systems or reputation.
3. Services
3.1 Nature of Services
Quinset provides advisory and diagnostic consulting services focused on email deliverability. These services may include, but are not limited to:
- Review and analysis of domain, DNS, and authentication configurations (including SPF, DKIM, and DMARC)
- Assessment of mailbox and sending infrastructure
- Analysis of email headers, metadata, HTML structure, and technical composition
- Guidance on content, engagement strategies, and sending behaviour
- Monitoring, reporting, and training related to deliverability tools
- Advice on compliance frameworks and sender guidelines issued by mailbox providers
All services are provided on a best-endeavours, advisory basis. We do not implement changes unless explicitly agreed in writing.
3.2 No Guaranteed Outcomes
Email deliverability is influenced by multiple external factors beyond our control, including mailbox provider algorithms, recipient behaviour, third-party platforms, and network reputation.
Accordingly:
- We do not guarantee inbox placement, delivery rates, engagement levels, or commercial outcomes
- Any examples, benchmarks, or prior results referenced are illustrative only and not a promise of future performance
4. Client Responsibilities
Clients are solely responsible for:
- Providing accurate and complete information
- Granting appropriate access to systems and data
- Implementing recommendations correctly and responsibly
- Ensuring compliance with applicable laws, regulations, and industry standards
We are not responsible for issues arising from misconfiguration, internal practices, staff actions, or third-party services.
5. Fees and Payment
Fees are payable in advance unless otherwise agreed in writing.
Where services are delivered on a banked-hours basis:
- Hours expire 365 days from the invoice date unless stated otherwise
- Time spent is logged and deducted accordingly
We reserve the right to suspend or terminate services where invoices remain unpaid beyond agreed terms.
6. Confidentiality
Both parties agree to treat all non-public, commercially sensitive, or technical information disclosed during an engagement as confidential.
Confidential information may only be used for the purposes of delivering or receiving services and must not be disclosed to third parties unless required by law.
We may retain anonymised and non-identifiable insights for internal analysis, training, or research purposes.
7. Data Protection
7.1 Roles
For the purposes of applicable data protection legislation, including the UK GDPR and Data Protection Act 2018:
- The client acts as Data Controller
- Quinset acts as Data Processor
7.2 Scope of Processing
Personal Data may be processed solely for the provision of email deliverability consulting, diagnostics, monitoring, and advisory services.
This may include email addresses, technical metadata, IP addresses, authentication records, and message headers. Full email content is not intentionally processed unless explicitly instructed.
7.3 Processor Obligations
We will:
- Process Personal Data only on documented instructions
- Apply appropriate technical and organisational security measures
- Ensure confidentiality obligations for authorised personnel
- Notify clients without undue delay of any Personal Data breach
- Assist with data subject rights and regulatory obligations where reasonably required
7.4 Sub-processors and International Transfers
We may engage sub-processors where necessary. Equivalent data protection obligations will be applied.
Where data is transferred outside the UK, appropriate safeguards will be implemented in accordance with applicable law.
8. Intellectual Property
All intellectual property rights in materials, methodologies, tools, reports, and content created by Quinset remain our property unless expressly agreed otherwise in writing.
Clients are granted a non-exclusive, non-transferable licence to use deliverables for internal business purposes only.
9. Limitation of Liability
9.1 Standard of Care
We will provide services with reasonable skill and care consistent with industry standards.
9.2 Excluded Losses
To the fullest extent permitted by law, we shall not be liable for:
- Loss of profits, revenue, business, contracts, or goodwill
- Loss of data, reputation, or anticipated savings
- Indirect, incidental, consequential, or punitive damages
- Actions or decisions taken by the client based on advice provided
- Failures or changes imposed by third-party platforms, mailbox providers, or regulators
9.3 Liability Cap
Our total aggregate liability, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be strictly limited to the total fees paid by the client to Quinset in the 12 months preceding the claim.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under applicable law.
10. Indemnity
The client agrees to indemnify and hold Quinset harmless against all claims, losses, damages, liabilities, and expenses arising from:
- The client’s misuse of services or advice
- Breach of applicable laws or regulations
- Claims brought by third parties arising from the client’s email practices or data handling
11. Termination
Either party may terminate services at any time by written notice.
Upon termination:
- Outstanding invoices become immediately due
- Unused prepaid hours will not be refunded
12. Governing Law and Jurisdiction
These Terms and any disputes arising from them are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
13. Changes to These Terms
We may update these Terms from time to time. The latest version will always be published on our Website. Continued use of the Website or services constitutes acceptance of the updated Terms.
14. Contact
If you have any questions about these Terms, please contact:
Quinset Consulting Limited
Email: ben@quinset.co.uk
Why Recruiters Choose Quinset
Technical foundations that inboxes trust
We align SPF, DKIM and DMARC correctly, sort routing and TLS, set safe sending limits, and then expand them. So your domain reputation improves and stays healthy.
Data & content that won’t trip spam filters
Clean lists, sensible cadence, and copy that avoids common triggers. We’ll give marketing and consultants guardrails and templates that lift replies without risking the domain.
Built for how recruiters work
Sequences, ATS notifications, and high-volume day-to-day email all need different handling. We tune each path so candidate and client messages arrive reliably.
Fast answers through our vendor network
We work with leading ATS/CRM and rectech providers. If your issue touches tooling, we’ll coordinate fixes so you’re not stuck between support teams.
Don't just take our word for it
- Customer Satisfaction 100%
We don’t just consult, we elevate.
Whether you’re a start-up hungry for tech innovation or an established business ready for a digital overhaul, Quinset is your go-to for Fractional CTO services.
Want to know more about working with Quinset?
Check out our reviews.